Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved …
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service …
Business is booming when it comes to ecommerce, helped swiftly along by the impact of COVID-19 as a new wave of online companies have opened. Some brand new and some who have been forced to pivot just to survive. But even in these challenging times of extreme change and a guaranteed stream of highly motivated …
Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations …
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome!
Help desk software is essential for eCommerce businesses. We take a close look at what help desk software is and how it makes customer service easy!
Shopify apps enable you to enhance your store’s marketing, design, and operational capabilities. Check out our pick of the top 25 best Shopify apps in 2020!