Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps
Customer service strategy

Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This …

5 Ways to Reduce Customer Response Times
Reduce customer response times

5 Ways to Reduce Customer Response Times

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element …

How to Save an Hour Per Day on Support Tickets
Save an Hour Per Day on Support Tickets

How to Save an Hour Per Day on Support Tickets

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along …

10 Expert Ways to Deliver Great Customer Service in 2021
Deliver great customer service

10 Expert Ways to Deliver Great Customer Service in 2021

How to improve customer service should be on every company’s agenda in 2021. Why? Well, because research shows that 93% of customers are likely to make repeat purchases with companies who offer great customer service. With ecommerce sales at a high and retail sales predicted to make a comeback this year, it’s essential for both …

9 Effective Tips for Customer Service Managers in 2021
customer-service-managers

9 Effective Tips for Customer Service Managers in 2021

Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …

7 Steps to Improve Your Customer Support Strategy
Customer Support Strategy

7 Steps to Improve Your Customer Support Strategy

Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …

7 Top Customer Support Trends for 2021
Customer support trends

7 Top Customer Support Trends for 2021

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service.  In fact, it’s been this attention to detail and focus on the customer experience that …

Best eCommerce Help Desk Software: The Complete List 2021
eCommerce Help Desk Software

Best eCommerce Help Desk Software: The Complete List 2021

If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. In fact, research has found that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good …

11 Best Social Media Customer Service Software for 2021

11 Best Social Media Customer Service Software for 2021

If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have the right …

eDesk Product Update: Feb 2021
eDesk Product Update Feb 2020

eDesk Product Update: Feb 2021

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved …