11 Best Social Media Customer Service Software for 2021

11 Best Social Media Customer Service Software for 2021

If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have the right …

eDesk Product Update: Feb 2021
eDesk Product Update Feb 2020

eDesk Product Update: Feb 2021

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including an updated mobile app in our first product update of 2021. What’s New Improved Mailbox We’ve listened …

99 Essential Customer Service Statistics for 2021
Customer Service Statistics

99 Essential Customer Service Statistics for 2021

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service …

9 Effective Tips for Customer Service Managers in 2021
Customer service managers

9 Effective Tips for Customer Service Managers in 2021

Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …

7 Best Enterprise eCommerce Platforms for 2021
Enterprise Ecommerce Platforms

7 Best Enterprise eCommerce Platforms for 2021

If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations …