7 Steps to Improve Your Customer Support Strategy
Customer Support Strategy

7 Steps to Improve Your Customer Support Strategy

Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …

7 Top Customer Support Trends for 2021
Customer support trends

7 Top Customer Support Trends for 2021

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service.  In fact, it’s been this attention to detail and focus on the customer experience that …

Best eCommerce Help Desk Software: The Complete List 2021
eCommerce Help Desk Software

Best eCommerce Help Desk Software: The Complete List 2021

If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. In fact, research has found that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good …

11 Best Social Media Customer Service Software for 2021

11 Best Social Media Customer Service Software for 2021

If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have the right …

eDesk Product Update: Feb 2021
eDesk Product Update Feb 2020

eDesk Product Update: Feb 2021

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved …

99 Essential Customer Service Statistics for 2021
Customer Service Statistics

99 Essential Customer Service Statistics for 2021

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service …

9 Effective Tips for Customer Service Managers in 2021
Customer service managers

9 Effective Tips for Customer Service Managers in 2021

Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …

9 Ways to Grow Your eCommerce Business in 2021
Grow your ecommerce business

9 Ways to Grow Your eCommerce Business in 2021

Business is booming when it comes to ecommerce, helped swiftly along by the impact of COVID-19 as a new wave of online companies have opened. Some brand new and some who have been forced to pivot just to survive. But even in these challenging times of extreme change and a guaranteed stream of highly motivated …