eDesk Newsdesk: Weekly eCommerce Roundup
eDesk newsdesk

eDesk Newsdesk: Weekly eCommerce Roundup

We spend a lot of time at eDesk keeping on top of what’s new in the eCommerce market and now we’re keeping our community in touch with our industry’s news. In the first of a new weekly series titled ‘eDesk Newsdesk’, we share a round-up of online retail trends, expert perspectives, and the odd chuckle …

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board
Eileen-o-mara

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at …

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews
research-reviews-feedback

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …

eDesk Awarded ‘2021 Excellence In Customer Service Award’
edesk-customer-service-award

eDesk Awarded ‘2021 Excellence In Customer Service Award’

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s …

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom
eDesk Launch Smart Inbox

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise …

A Message From Our CEO: The Next Phase of eDesk
eDesk Helpdesk

A Message From Our CEO: The Next Phase of eDesk

CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The …

eDesk Product Update: Feb 2021
eDesk Product Update Feb 2020

eDesk Product Update: Feb 2021

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved …

Google Shopping Announcement is a Game Changer For Retailers
Google Shopping

Google Shopping Announcement is a Game Changer For Retailers

When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce …

Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020
Fast 50

Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020

xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. …

eDesk Supports Good Grub Initiative During COVID-19
Good Grub

eDesk Supports Good Grub Initiative During COVID-19

eDesk is delighted to be able to make a donation to the Good Grub Initiative, an amazing not-for-profit organisation providing fresh fruit and vegetables during the COVID-19 crisis to children and young adults who are in the DEIS programme in disadvantaged communities. A donation of just €10 can supply two families with fresh fruit and …