WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall
eDesk & Aircall

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that …

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall
eDesk & Aircall

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, …

eDesk Appoints New Vice President of Global Marketing
Fiona O'Connor newly appointed Vice President of Global Marketing

eDesk Appoints New Vice President of Global Marketing

eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing …

eDesk Product Update: August 2021
eDesk Update

eDesk Product Update: August 2021

Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus …

Last Week At Internet Retailing Expo’s Engage Summit

Last Week At Internet Retailing Expo’s Engage Summit

With a focus on the future and a nod to the past, last week’s IRX Engage Summit was a gift for multichannel sellers. The live agenda sessions were a great watch and they’re now available on-demand. To give you a taste of what you might have missed, here are the highlights from our session: Accelerated …

IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner …

ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from …

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board
Eileen-o-mara

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at …

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews
research-reviews-feedback

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …

eDesk Awarded ‘2021 Excellence In Customer Service Award’
edesk-customer-service-award

eDesk Awarded ‘2021 Excellence In Customer Service Award’

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s …