10 Ways to Get Online Reviews for Your Business
Get online reviews

10 Ways to Get Online Reviews for Your Business

Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good …

The Stats That Underline the Importance of Positive Reviews
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The Stats That Underline the Importance of Positive Reviews

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A …

How to Transform a Potential Issue into a Positive Review
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How to Transform a Potential Issue into a Positive Review

A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do …

4 Ways to Delight Customers (and Get Great Reviews)
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4 Ways to Delight Customers (and Get Great Reviews)

Our latest eCommerce market research has been published and it further underlines just how critical it is for online sellers to improve their positive reviews.  The results are in from our recent Cross Country Report for Online Reviews, and there are some surprising findings. Did you know that more Britons shop online weekly than those …

New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews
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New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which …

2 Tested Ways to Remove Negative Feedback on Amazon
Removing negative feedback on Amazon

2 Tested Ways to Remove Negative Feedback on Amazon

No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. …

7 Ways to Get More eBay Feedback in 2021
Get more eBay feedback

7 Ways to Get More eBay Feedback in 2021

We all know one of the best ways to increase your sales on eBay is to get more great feedback—and here are seven ways you might not know of that can help you do just that but. 1. Be Prompt in Your Payment One way to bolster your feedback and reputation is to be a …

Response Templates to Deal with Negative Reviews on Amazon
Response Templates to Deal with Negative Reviews on Amazon

Response Templates to Deal with Negative Reviews on Amazon

Guest post by Michael from Deliverr eCommerce review systems allow buyers to share their purchasing experiences with products and sellers. As an eCommerce seller, you’re likely to get plenty of great reviews and a few bad ones. Customers sometimes leave negative reviews, even when you do everything right. It’s an unfortunate truth. You have a …

How to Write the Best Amazon Feedback Request Email (Free Template)
Amazon feedback request email

How to Write the Best Amazon Feedback Request Email (Free Template)

Guest post by Steve Rajeckas from Flip Those Books Keeping an extremely high Amazon feedback rating is arguably the most impactful thing you can do to safeguard your Amazon FBA business. If it drops even a tiny bit, you’ll lose sales to sellers with better ratings. And if it drops more than a bit, you’re …

8 Tips for Responding to Amazon Reviews
Responding to Amazon reviews

8 Tips for Responding to Amazon Reviews

If you sell products on Amazon, you’ll know how important good reviews are. Reviews are an essential form of social proof, and Amazon decided early on that reviews would play a key role in its marketplace. Now, most ecommerce websites will make use of reviews to boost trust and sales. But what should you do …