Being a customer service manager is a delicate balancing act! First and foremost, you must make sure that the needs of your customers are being met and that you’re delivering excellent customer service at all touchpoints. In addition, you might also be managing a team of customer service representatives internally, providing training and mentoring while …
Business is booming when it comes to ecommerce, helped swiftly along by the impact of COVID-19 as a new wave of online companies have opened. Some brand new and some who have been forced to pivot just to survive. But even in these challenging times of extreme change and a guaranteed stream of highly motivated …
As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny. Over the coming months, we will blog about what the retail …
If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations …
With over 182 million buyers, eBay is one of the world’s most popular online marketplaces. It provides individuals and businesses of every size with an opportunity to connect with international audiences, but the competition is also pretty stiff. For beginners to succeed, they need to understand the basics and master skills like listing optimization. This …
Some eBay buyers are best avoided! Whether they’re scammers, competitors or just live too far away, here’s how to block a buyer on eBay!
Understanding eBay fees is critically important for every seller. From final value fees, to insertion fees, this guide explains them in simple ter
A bad sale doesn’t always have to result in a negative review or a full refund. Learn how an eBay partial refund is often enough to diffuse the situation.
Don’t let your store be restricted by eBay selling limits! Learn everything you need to know about them, including why they’re set and how to increase them.
eBay Guaranteed Delivery is a great service that all eBay sellers should consider offering. Check out all you need to know about Guaranteed Delivery here!