eCommerce packaging is often the only touchpoint your customers will have with your brand. Find out how to surprise, delight and think outside the box!
A clear, well-written eCommerce return policy helps you to provide an excellent customer experience, boost sales and minimize negative feedback.
Remote customer support can be a great way of improving productivity. It’s not just a negative outcome of the Covid-19 pandemic when done properly. Check out these 10 top tips on making remote customer support a success.
The COVID-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus is on your family and community, we want to find ways that we can help you keep your business running smoothly and efficiently during these difficult times.
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
There are few things more disheartening for online sellers than abandoned carts and high bounce rates on your conversion pages. From how to identify the causes to clever ways you can personalize your re-targeting campaigns, we’ve put together some simple tips to entice the buyers back to your store.
Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
Early on as a business, customer support isn’t all that complicated. As your business grows, things become more complicated. A backlog builds and your SLAs suffer. These are the warning signs that you need a help desk.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.
We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.