Tips on how to handle the increase in online support tickets during the Coronavirus (Covid-19) pandemic
Covid-19 eDesk

Tips on how to handle the increase in online support tickets during the Coronavirus (Covid-19) pandemic

The COVID-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus is on your family and community, we want to find ways that we can help you keep your business running smoothly and efficiently during these difficult times.

3 ways to turn around actively disengaged customers

3 ways to turn around actively disengaged customers

There are few things more disheartening for online sellers than abandoned carts and high bounce rates on your conversion pages. From how to identify the causes to clever ways you can personalize your re-targeting campaigns, we’ve put together some simple tips to entice the buyers back to your store.

This is how sellers can win the war on online returns

This is how sellers can win the war on online returns

Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.