We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.
Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.
xSellco CEO and founder Ray Nolan hosts a practical, no-filler discussion tackling the biggest customer support issues facing customers right now. Join us to learn about strategies to improve your response times, handle queries across multiple marketplaces and more.
The digital transformation is well and truly underway. We take a look at the 6 most important customer expectations you must meet to be successful.
eDesk is the high-powered helpdesk purpose-built for e-commerce. We created a one-of-a-kind helpdesk, designed to help sellers resolve queries quickly & get back to selling.
You invested time and money into converting your prospects—you’ll want to ensure you don’t lose them. Here are our top customer retention strategies.
There’s more to negative customer feedback than just trying to avoid it. Here’s how to start applying it to your strategies to improve your business overall