The COVID-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus is on your family and community, we want to find ways that we can help you keep your business running smoothly and efficiently during these difficult times.
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
How helpdesk software will create a loyal customer base for your eCommerce business. Learn about the benefits of an eCommerce help desk in this article.
There are few things more disheartening for online sellers than abandoned carts and high bounce rates on your conversion pages. From how to identify the causes to clever ways you can personalize your re-targeting campaigns, we’ve put together some simple tips to entice the buyers back to your store.
Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
Early on as a business, customer support isn’t all that complicated. As your business grows, things become more complicated. A backlog builds and your SLAs suffer. These are the warning signs that you need a help desk.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.