A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!
Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales
Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
Looking to put a rocket under your eBay sales? We’ve compiled 16 essential hacks that can help you to increase your sales on eBay.
Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!
Customer service metrics enable you to assess, improve and optimize your relationship with buyers. Discover what metrics to use and how to measure them!
Product pages make or break sales for eCommerce sites. Follow these seven steps to create a producr page that converts, with examples from the world’s best!
Removing negative feedback on eBay makes a huge difference to your reputation, product visibility and sales. Find out how to remove negative eBay feedback and optimize your reputation on the marketplace today!
eCommerce packaging is often the only touchpoint your customers will have with your brand. Find out how to surprise, delight and think outside the box!
A clear, well-written eCommerce return policy helps you to provide an excellent customer experience, boost sales and minimize negative feedback.