This is how sellers can win the war on online returns

This is how sellers can win the war on online returns

Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.

Offering 24 hr customer service with a small team

Offering 24 hr customer service with a small team

Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.