Remote customer support can be a great way of improving productivity. It’s not just a negative outcome of the Covid-19 pandemic when done properly. Check out these 10 top tips on making remote customer support a success.
The COVID-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus is on your family and community, we want to find ways that we can help you keep your business running smoothly and efficiently during these difficult times.
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
31% of employees quit within the first 6 months. Losing staff is a major headache for e-commerce businesses, losing them time and money. One of the most effective ways to hold on to your staff for longer is to improve the initial onboarding process. These are are our top tips for doing just that.
With over 175 million potential customers, selling on eBay is a popular decision for a wide variety of online businesses. It no longer specializes in second-hand goods and is now seen a viable alternative to Amazon and an integral part of any multi-channel strategy.
Early on as a business, customer support isn’t all that complicated. As your business grows, things become more complicated. A backlog builds and your SLAs suffer. These are the warning signs that you need a help desk.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.