Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
31% of employees quit within the first 6 months. Losing staff is a major headache for e-commerce businesses, losing them time and money. One of the most effective ways to hold on to your staff for longer is to improve the initial onboarding process. These are are our top tips for doing just that.
With over 175 million potential customers, selling on eBay is a popular decision for a wide variety of online businesses. It no longer specializes in second-hand goods and is now seen a viable alternative to Amazon and an integral part of any multi-channel strategy.
Early on as a business, customer support isn’t all that complicated. As your business grows, things become more complicated. A backlog builds and your SLAs suffer. These are the warning signs that you need a help desk.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.
We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.
Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.