Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
Looking to put a rocket under your eBay sales? We’ve compiled 14 essential hacks that can help you to increase your sales on eBay.
Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!
Customer service metrics enable you to assess, improve and optimize your relationship with buyers. Discover what metrics to use and how to measure them!
Product pages make or break sales for eCommerce sites. Follow these seven steps to create a producr page that converts, with examples from the world’s best!
Removing negative feedback on eBay makes a huge difference to your reputation, product visibility and sales. Find out how to remove negative eBay feedback and optimize your reputation on the marketplace today!
eCommerce packaging is often the only touchpoint your customers will have with your brand. Find out how to surprise, delight and think outside the box!
A clear, well-written eCommerce return policy helps you to provide an excellent customer experience, boost sales and minimize negative feedback.
Remote customer support can be a great way of improving productivity. It’s not just a negative outcome of the Covid-19 pandemic when done properly. Check out these 10 top tips on making remote customer support a success.
The COVID-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus is on your family and community, we want to find ways that we can help you keep your business running smoothly and efficiently during these difficult times.