We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.
The digital transformation is well and truly underway. We take a look at the 6 most important customer expectations you must meet to be successful.
eDesk is the high-powered helpdesk purpose-built for e-commerce. We created a one-of-a-kind helpdesk, designed to help sellers resolve queries quickly & get back to selling.
Improving your ROI boils down to a couple of fundamental ideas. We break each of them down to help you get a better return.
If you build it will they come, right? Unfortunately not. Unless you’re building brand awareness, your business is as good as invisible. Follow these four tips to get more traffic to your web store.