Some commentators are reporting that U.S. customs checks on imported goods destined for e-commerce businesses are set to become more rigorous. We take a look at the probable reasons for these changes and the potential effect on U.S. sellers.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.
We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.
Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.
xSellco CEO and founder Ray Nolan hosts a practical, no-filler discussion tackling the biggest customer support issues facing customers right now. Join us to learn about strategies to improve your response times, handle queries across multiple marketplaces and more.
Online businesses thrive or perish with the quality of their customer service. Download our ebook to overcome the many challenges of running a high performing helpdesk.