Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations.
eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director.
Responsible for strategically driving scale across EMEA at the financial infrastructure firm, O’Mara will bring her considerable tech experience from working across global operations and share it with board members including eDesk CEO Alex Payne and founding chairman Ray Nolan. Prior to joining Stripe, O’Mara has held senior international roles in revenue and marketing at Salesforce and Oracle, using her expertise to consult on transformative technologies.
O’Mara’s insight will be invaluable as eDesk continues to grow and support the global surge in eCommerce. As the only helpdesk software provider truly specialising in eCommerce – with native integrations with every major marketplace, Web platform, email provider and social network in Europe and the USA – O’Mara’s guidance on growth will help the company expand and grow internationally.
Her appointment to the board comes fresh from eDesk enhancing its Reviews and Feedback tool to tighten integrations with Amazon, Trustpilot and Google My Business. The update saw the company discover 90% of UK and US online shoppers with an issue will talk to customer services, offering retailers a golden opportunity to catch them before they turn into negative reviews. eDesk also introduced a batch of data-driven tools earlier this year with the latest release of their eDesk customer service software, doubling down on the commitment to provide online sellers the means to intelligently manage customer queries.
Commenting on her new eDesk appointment, O’Mara says: “After a year in which more people turned to online than ever before, digital adoption accelerated globally by an estimated seven years. As a result, there was a crucial uptick in correlating helpdesk tickets, rising to one-in-six from one-in-eight, so it’s never been more critical for eCommerce sellers to invest in tools that can unlock sustainable growth. Having spent the last 20 years working in businesses where customer experience is crucial, I’m very excited to provide guidance to eDesk’s founders in the booming eCommerce space and help them drive success for their customers.”
Ray Nolan, eDesk chairman and founder, adds: “I’m delighted to welcome Eileen to the eDesk board. Her experience of delivering business growth on an international level is highly impressive and she’ll be an asset to the team, particularly as we continue to drive international scale.”
Alex Payne, CEO of eDesk said: “We are very much looking forward to Eileen bringing her wealth of experience to our business, as well as her understanding of the eCommerce technology ecosystem to our thinking”.