eDesk Newsdesk: Weekly eCommerce Roundup

eDesk Newsdesk is a weekly series where we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way.

Week 6: July 22nd (2021)

With extreme weather-related events continuing to seriously impact some parts of the world and Jeff Bezos passing the Kármán Line, it’s interesting to see that men’s spending causes 16% more climate-heating emissions than women’s because men spend more on fuel and meat. Read on for more sustainability statistics and to find out what else has been happening in eCommerce.

What we’ve been reading this week

1. Two thirds of UK consumers want to see action on eCommerce sustainability (Internet Retailing)
Two-thirds of UK consumers now believe the Government should crack down on online delivery CO2 emissions and force online retailers to invest in more sustainable options, a new survey has found. Read More

2. BigCommerce Teams with Amazon Multi-Channel Fulfillment To Help Merchants Process Orders Faster (BUSINESS WIRE)
Using Amazon Multi-Channel Fulfillment’s new application, BigCommerce merchants selling on or off Amazon can now more easily fulfill orders with various delivery speed options including one day shipping. Read More

3. Online stores that chat directly with customers gain 25% retention growth (Cross Border Magazine)
Research from SaaS start-up Blueprint finds that text message conversations move buyers from first to second orders more effectively. Moreover, it reduces subscriber churn, and improves a store’s understanding of what makes customers make multiple purchases. Read More

4. Digital Shelf Institute identifies primary drivers of eCommerce profitability (Yahoo)
A key finding from the report is that many companies state profitability as an objective, but oftentimes aren’t investing meaningfully in efforts to address it. Read More

What we learned

How SMEs in e-commerce can drive value from machine learning (Information Age)
Although many smaller businesses might see machine learning as financially prohibitive, implementing the technology need not be as big an undertaking as many think. Read More

What we found interesting

What Netflix, HBO Max, and others can teach us about doing business better online (inc.)
When it comes to thriving in the digital space and beyond, the streaming giants get a lot right. From my own experience working with such companies at the global technology firm Reaktor, here’s something I now know to be true: There are plenty of things retailers could glean from the likes of HBO and Netflix. Read More

What consumers hate about ecommerce in four charts (RetailWeek)
Whatever the priorities of shoppers, retailers need to be transparent early on in the online shopping journey around the fulfilment proposition, making it clear to consumers what the fees are and why they are being charged more for one service over another, our report finds. Read More

What we said

Customer Service Chatbots: The Future of Customer Service? (eDesk)
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. Read More

What impressed us

M’sian artist’s intentionally-bad drawings sell like hotcakes on Shopee (Mashable)
Amid all the depressing news revolving around COVID-19 come a few unicorns that stand out – the ones that are just too outlandish, bizarre, and straight up comical to ignore… intentionally bad drawings. Read More

What made us smile 🙂

Week 5: July 16th (2021)

As Burberry celebrates an excellent start to the new fiscal year with online sales more than doubling compared with pre-pandemic rates, and Foot Locker enjoys their digital business increasing 43% during the first-quarter, here’s a round up of what else is going on in the world of eCommerce. 

What we’ve been reading this week

1. Flipkart raises $3.6bn of fresh funding (Siliconrepublic.com)
Indian online retailer Flipkart has raised $3.6bn of new funding in a pre-IPO round, bringing the firm’s value to $37.6bn. Read More

2. Walmart Surpasses 100,000 Marketplace Sellers (Marketplace Pulse)
Walmart marketplace has doubled in size in twelve months to reach 100,000 third-party sellers. It has doubled for the second year in a row. Read More

3. Amazon seller acquisition market seeing unprecedented activity (ECT News)
One of the little-known marketing secrets on Amazon is how seller aggregate organizations drive product and seller buyouts. These companies can greatly impact the broader market. On the surface, aggregate companies become what amounts to sub-stores within the marketplace. Read More

What we learned

How to prepare your eCommerce business for summer sales (INFLUENCIVE)
With just a few more weeks to go until summer sales are in full swing, it’s time for you to get your eCommerce business up and running so that you can take advantage of this exciting sales period. Read More

What we found interesting

Foxhound Releases Top 5 Reasons eCommerce Growth Is Accelerating Rapidly (Yahoo)
Foxhound, a digital marketing company, lists the top five reasons eCommerce growth continues to mushroom and why this will impact digital marketing for years to come. Read More

5 Mistakes New Shopify Stores Make (And How to Avoid) (Sufio)
Launching a new eCommerce business should feel exciting and full of potential – just don’t let common pitfalls impede your chances of success. Read More

What we said

The Art of Customer Appreciation and How it Can Help You Grow (eDesk)
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you have no business. Read More

What impressed us

An eCommerce platform where kids are operating their own storefronts (TechCrunch)
Mighty — led by founders Ben Goldhirsh, who previously founded GOOD magazine, and Dana Mauriello, who spent nearly five years with Etsy and was most recently an advisor to Sidewalk Labs — hopes to woo families with the pitch that it operates at the center of fintech, ed tech, and entertainment. Read More

What made us smile 🙂

Week 4: July 8th (2021)

Quite a lot of sustainability talk this week as eCommerce giant Flipkart announces they’ve eliminated all single-use plastic packaging and renting clothes was described as, “worse for the planet than throwing them away.” Here’s what else caught our eye:

What we’ve been reading this week

  1. BigCommerce expands into the Netherlands, France and Italy (BigCommerce)

With 74% of European consumers planning to continue online shopping habits as lockdowns lift, BigCommerce will offer language, payment and content support to help local merchants compete in this increasingly digital-first economy.

Read More

  1. Amazon sets a new tone as Jeff Bezos era comes to an end (CNBC)

Amazon on Thursday added two new entries to its set of 14 leadership principles, including “Strive to be Earth’s Best Employer” and “Success and Scale Bring Broad Responsibility.”

Read More

  1. China proposes rules to punish illegal eCommerce pricing (Reuters)

China’s market regulator issued draft rules on Friday to punish illegal pricing activities, including heavy subsidies and the practice by online platforms of charging different prices based on customers’ purchasing behaviour.

Read More

  1. Big Tech’s big bets – eCommerce the future for Instagram, Facebook (WHICH-50)

While Facebook has flexed hard in it’s roll out of shopping options for users, the social commerce space more broadly has become a full-on arms race between some of the most popular social media apps.

Read More

What we learned

17 eCommerce marketing tips to follow in 2021 (TechRadar)

Running an online store is a lucrative business idea, but it doesn’t come without its challenges. Finding ways to make your eCommerce site stand out can feel like a daunting task. The good news is that there are plenty of marketing tactics you can adopt in order to share your eCommerce brand with the right people, at the right time.

Read More

What we found interesting

  1. Customers fed up with Covid excuse for bad service (BBC)

Firms are being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries, the UK Institute of Customer Service said.

Read More

  1. Why Amazon’s Crackdown On Fraudulent Sellers Is A Win For Everyone (Forbes)

Let’s hope this is just the beginning of the end to this anti-competitive, anti-consumer, billion-dollar problem.

Read More

What we said

6 Customer Service Email Templates You Can Use in 2021 (eDesk)

Email templates are great because not only do they save you time in replying to customer emails, they are also pre-worded in expert ways that convey the messages you need to get across, while also being clear, polite and sympathetic to the customer’s problem. Now doesn’t that sound like a win-win?

Read More

What impressed us

The Amazon sellers who sold up and became millionaires (BBC)

The sheer scale of Amazon means that if they get the products and the marketing right, small sellers can find themselves selling huge amounts quite quickly.

Read More

What made us smile 🙂

Amazon bosses left red-faced after demanding Robin Moxon stop using the phrase ‘Prime Day’ (Metro)

The phrase has ‘existed before Jeff Bezos was a glint in his mother’s eye’, he says.

Read More

Week 3: July 1st (2021)

Welcome to the second half of 2021! In a week that saw Gap announce they’re shifting their focus to online and L’Oreal celebrating their digital transformation, we’re here to keep you up to date with the latest and greatest industry stories.

What we’ve been reading this week

1. Shopify unveils its vision for the future of eCommerce (TechRadar)

Shopify has taken the covers off a host of new features and improvements to the functionality of its eCommerce portfolio at its Unite 2021 event. Over 450 million people used the digital checkout facilities from Shopify during 2020, with the company processing $120 billion in Gross Merchandise Volume (GMV).

Read More

2. Google dives further into eCommerce with new deals and shopping features on its web properties (DIGITAL COMMERCE 360)

Google Inc. is taking steps to dive further into eCommerce. It’s announced several online shopping tools and deals with companies used by online retailers worldwide, including eCommerce platform provider Shopify, digital payments company Square. and others to drive more shopping on the search giant’s web properties.

Read More

3. Etsy acquires Elo7, known as the ‘Etsy of Brazil,’ for $217M (TechCrunch)

Property investors have thronged into the logistics sector during the pandemic, betting that the change in habits will last. “We think the pandemic may have caused a three to five year acceleration in that shift in how people consume goods [in Europe],” said James Seppala, head of real estate in Europe for Blackstone, which has invested billions in the sector through its Mileway platform.

Read More

What we learned

– Why digital marketplaces are the future of e-Commerce (RTIH)

Marketplaces in all shapes and forms have been the backbone for all sorts of commerce ever since ancient times. Nowadays, as the world is transforming and becoming more digital, the growth of digital marketplaces (eCommerce and all forms of online commerce) is booming.

Read More

What we found interesting

1. How Will Retailers Keep Online Customers After The Lockdown eCommerce Boom? (Forbes)

For many businesses, the lifting of lockdown provides a myriad of reasons to celebrate. The challenge, now, is ensuring that customers decide to stay and celebrate with them.

Read More

2. Here’s a Surprise About eCommerce Packaging (PACKAGING DIGEST)

Online shoppers overwhelmingly have a packaging preference, and it is contrary to the direction Amazon has taken.

Read More

What we said

– 6 Customer Service Email Templates You Can Use in 2021 (eDesk)

Email templates are great because not only do they save you time in replying to customer emails, they are also pre-worded in expert ways that convey the messages you need to get across, while also being clear, polite and sympathetic to the customer’s problem. Now doesn’t that sound like a win-win?

Read More

What impressed us

– Customer service rep receives praise for handling of woman’s complaint about company’s pride post (Independent)

A customer service representative is being praised for her handling of a customer’s complaint over the company’s support for the LGBTQ+ community during Pride Month.

Read More

What made us smile 🙂

Week 2: June 25th (2021)

It’s been a ‘Prime’ week for shoppers with many online stores offering deals to rival those of Amazon. The digital retail frenzy won’t help a global shortage in shipping containers, warehouse space or cardboard boxes. Read on for more details and subscribe to receive the latest in eCommerce news, advice and perspectives straight to your inbox.

What we’ve been reading this week

1. This year’s Prime Day broke sales records (CNN)

Overall, online spending during the two-day event surpassed $11 billion, a 6.1% increase compared to last year’s Prime Day held in October, according to Adobe Analytics, which tracks more than 1 trillion visits to US retail sites and over 100 million items across 18 product categories.

Read More

2. Watch out Amazon, TikTok is coming for you with short-video eCommerce (VERDICT)

Recently, TikTok announced that it had entered into partnerships with several companies, including Walmart, Shopify and L’Oréal, to bring the app’s eCommerce platform to a Western audience. We may soon find a cohort of Millennials and Gen Zs not only learning their latest dance moves from TikTok but also buying their daily products, a trend that may threaten well-established eCommerce behemoths such as Amazon.

Read More

3. Online shopping boom in pandemic drives demand for warehouse space (Financial Times)

Property investors have thronged into the logistics sector during the pandemic, betting that the change in habits will last. “We think the pandemic may have caused a three to five year acceleration in that shift in how people consume goods [in Europe],” said James Seppala, head of real estate in Europe for Blackstone, which has invested billions in the sector through its Mileway platform.

Read More

What we learned

1. 30+ Shopping Cart Abandonment Statistics (and Strategies for Recouping Lost Sales) (Shopify)

Cart abandonment causes online businesses a great deal of pain. This article shares 30+ shopping cart abandonment statistics to explain why people abandon their carts and what online retailers can do about it. Armed with this knowledge, you’re one step closer to converting browsers into customers.

Read More

2. Top 20 eCommerce Trends to Look Out For In 2021 (ROBOTS.NET)

Since the industry can be unpredictable, it isn’t easy to predict the longevity of each trend that pops up. Nonetheless, there are still a number of eCommerce trends that are almost guaranteed to take place. What are they and how should you respond to each of them? Here are the top 20 eCommerce trends you should watch out for in 2021.

Read More

3. New EU VAT Rules Starting July 2021, and What They Mean for Your Online Store
(Sufio)

While “death and taxes” are often said to be the only certainties in this life, the latter is often subject to a state of flux. Significant change is coming soon to the established EU VAT rules surrounding cross-border selling, which will have an important impact on eCommerce globally.

Read More

What we found interesting

– How in-store retail is shifting in the age of 5G (eMarketer)

The main focus for retailers will be on how in-store experiences are evolving in a post-COVID-19 environment, as the boundaries between the digital and physical worlds are blurring. Consumers who have grown accustomed to online shopping, video streaming, and social media are also engaging with fulfillment centers and brick-and-mortar stores. The invisible, seamless connection between physical and digital enabled by wireless 5G will bring forth a number of interesting opportunities.

Read More

What we said

– How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead (eDesk)

Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide people with essential goods and lifestyle products difficult to access in person. But now our industry faces a different kind of crisis: a worldwide shortage of shipping containers plus Covid-19 lockdowns in port cities are set to disrupt supply chains across all retail channels.

Read More

What impressed us

– Nintendo Customer Service Wins The Day With Sweet Response To Young Pokémon Fan (nintendolife) 

We’ve seen a fair few stories like this over the years, where a young Nintendo sends in a letter to request a specific new game or to submit their own development idea and actually gets a response. Nintendo of America’s Customer Service team seems to have the whole thing nailed down, often sending sweet replies and making the kid’s day that bit brighter, and sometimes helping them to develop an even closer connection with Nintendo for years to come.

Read More

What made us smile 🙂

 


Week 1: June 18th (2021)

We spend a lot of time at eDesk keeping on top of what’s new in the eCommerce market and now we’re keeping our community in touch with our industry’s news. In the first of a new weekly series titled ‘eDesk Newsdesk’, we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way.

What we’ve been reading this week

1. Prime Day Spending Expected To Top $11 Billion, Adobe Predicts (Forbes)

amazon prime day

While online spending in May declined from the pandemic-driven surge of Spring 2020, the continuing strength of the eCommerce economy, and consumer enthusiasm for the Amazon-invented annual sales event are expected to push Prime Day spending past last year’s $10.4 billion to over $11 billion.

Read More

2. 74% of European shoppers have no intention of scaling back online shopping (Internet Retailing)

Across Europe, three-quarters (74%) of consumers have no intention of significantly reducing their online shopping now that they can revisit the high street – and retailers agree, with 75% of eCommerce retail leaders saying they see the future of shopping is solely online.

Read More

3. Back-to-school spending likely to top pre-pandemic levels as parents and kids seek a fresh start (CNBC) 

For many consumers, online shopping will remain a habit. eCommerce sales are expected to decline by nearly 7% year over year but will be 53% higher than the back-to-school season in 2019.

Read More

What we learned

– 3 Things Business Leaders Running eCommerce Websites Need to Keep in Mind in 2021 (CEOWorld Magazine)

Business leaders in eCommerce are well-versed in handling disruption. From consumer behaviour, fulfilment logistics, to digital marketing, shop owners have successfully dealt with plenty of headaches that have been thrown at them. Here are three important trends developing in the industry that you need to be aware of.

Read More

What we found interesting

– A lighter shade of dark – the growing trend of Dark Web activities and services seeping to the surface web (THE PAYPERS)

dark web

The world, everywhere, has changed, and the dark has made its way to the light. Let’s be smart about all of this and do more as a whole – it should be our basic responsibility. Be aware, be observant, be careful.

Read More

What we said

– The Stats That Underline the Importance of Positive Reviews (eDesk)

 

View this post on Instagram

 

A post shared by eDesk (@edeskdotcom)

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential.

Read More

What impressed us

– Mum blown away by M&S worker’s kind message after she complained about son’s pyjamas (Mirror) 

A mum has gone viral after sharing the response she was sent by a man named Steve who works for Marks & Spencer after she messaged about an issue with her son’s Marvel pyjamas.

Read More

What made us smile 🙂

Amazon Prime