eDesk Newsdesk October

eDesk Newsdesk – A Weekly eCommerce News Roundup

eDesk Newsdesk is a weekly series where we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way.

Week 18: October 15th (2021)

As William Shatner successfully blasted into space in a Jeff Bezos rocket this week, Amazon were looking to invest in long-range cargo planes, further evidence that the eCommerce giant plans to move products across borders itself as Apple and the world continues to struggle with the supply chain crisis. Let’s take a look at other news from the digital retail and customer service sectors:

What we’ve been reading this week

Neiman Marcus Data Hack Impacts 4.6M eCommerce Consumers (PYMNTS)

Since September 2020, the company has cut back its in-person stores, focusing more on digital retail, which is a transition that began before the pandemic. But the pandemic’s forced shift to digital saw Neiman committing to invest $85 million into its supply chain, as well as purchasing Stylyze, a Merchandising-as-a-Service startup, for an undisclosed amount. Read more

To Fix Supply Chain Woes, White House Gets Ports and Retailers to Step Up
(PCMagazine)

With the world’s supply chain still a mess, the White House has announced a plan that’s intended to bring more products to store shelves and e-commerce providers in time for the holiday shopping season. Read more

Amazon launches Prime service in Poland (Reuters)

Amazon’s Polish site went live in March, significantly intensifying competition in Poland’s booming e-commerce sector. “We are very pleased with the way Polish customers accepted the Amazon.pl service launched at the beginning of this year,” Mourad Taoufiki, CEO of Amazon.pl, said in a statement. Read more

What we learned

AI-Powered Shopify: The Smarter Way to Sell (readwrite)

The shopping experience is transforming with the use of AI in e-commerce. Analytics based on large datasets collected from online stores personalize the buying experience. The deep analysis has increased the performance standard of many companies. AI helps to understand why and how customers engage with particular products and the buying process.AI-based solutions always come in handy for businesses to understand and act according to implications from data reports. Read more

4 E-Commerce Trends Improving the Customer Experience and Bottom Lines (Inc)

LinesFrom the Web to the warehouse, here’s how brands are evolving their e-commerce approach. Read more

How To Turn (Almost) Any Upset Customer Around: Customer Service Recovery Using The Legendary MAMA Method (Forbes)

Every company needs a customer service recovery framework for working with upset customers. The customer service recovery training in this article is based on the work of the Ritz-Carlton Hotel Company, adapted by customer service consultant and trainer Micah Solomon for a wider range of verticals. Read more

What we found interesting

This $360 billion e-commerce trend is huge in Asia—and it’s coming to the U.S. next (Fast Company)

As an American heading a Singapore-based VC firm for a decade, I often see new tech trends emerging earlier or more strongly here in Asia than back home. And right now, social e-commerce looms large. Read more

Shopify enlists Microsoft, Oracle for business tools on app
(Reuters)

Canadian e-commerce platform Shopify Inc is teaming up with top cloud companies including Microsoft Corp and Oracle Corp to help merchants streamline their business operations. Read more

GameStop (GME) to Hire 500 Staff to Enhance Customer Service (Entrepreneur)

To bolster e-commerce operations, GameStop (GME) announces plans to hire up to 500 employees at its new customer service center in Florida. Read more

What we said

European VAT for eCommerce, explained in simple terms (eDesk)

If you’re worried that tax laws can be complicated then fear not! We’re taking a dive into everything you need to know about VAT for eCommerce companies selling in the European Union, in simple terms. Read More

What inspired us

Student buys £180,000 dream home by herself aged just 20 (Birmingham Live)

The part-time tutor teaches maths and science to kids, and also sells herbal face masks and toners on Etsy. She worked up to 30 hours five days a week, using the extra income towards her house deposit. Read More

What made us smile 🙂

Snapchat Outage Draws Hilarious, Frustrated Reactions From Users: What Happened? (iTechPOST)

On Wednesday, the messaging app Snapchat went down for thousands of users. Some were kicked out of the app, while others were unable to send messages. With so many users stressed out about losing their streaks, they took over Twitter to post rants and memes on the Snapchat outage. Read More

happy birthday Bea!

Week 17: October 7th (2021)

Despite going dark for several hours and whistleblower allegations this week, Facebook still seems all set to dominate eCommerce – as does TikTok. Here’s what else is happening in in the world of online shopping:

What we’ve been reading this week

Amazon rolls out early Black Friday deals to jump-start holiday shopping (CNBC)

Major retailers are encouraging consumers to start their holiday shopping early as the industry faces a number of challenges, from supply chain shocks and inflationary pressures to a labor crunch. Read more

Is consumer-direct less profitable for brands than selling wholesale? (RetailWire)

Based on available data, BMO’s analysis found DTC has not raised company-level revenues, gross margins, merchandise margins, EBIT margins and EBIT dollars. The study explored a wide range of apparel and footwear vendors and retailers. Read more

Google search gets larger images, enhances ‘About this result,’ gets more ‘shoppable’ (Search Engine Land)

Review these new changes Google has rolled out and will be rolling out. See how you and your clients can leverage some of these changes to generate more business and traffic. The one area of concern is the About this result section having third-party information outside of Wikipedia that may be hard to change if it doesn’t have the most positive or accurate information about your company. Read more

What we learned

4 things I learned from my eCommerce business in the first year (Entrepreneur)

At the end of the day, online businesses are all about people. Read more

Online shoppers take note of socially conscious retailers (NN/g)

eCommerce brands that demonstrate their efforts toward social causes stand out to customers who hold similar values. Read more

eCommerce SEO guide: New documentation from Google (Search Engine Land)

The new guide from Google gives eCommerce SEOs documentation they can take to clients and stakeholders to get their recommendations implemented. Read more

What we found interesting

Multi-brand eCommerce: As cash flows in, who is standing out? (Vogue)

IPOs and private equity investments are running at the hottest pace in almost 15 years. Luxury multi-brand retailers are among the prime beneficiaries. We assess the winners, losers and what’s next. Read more

The importance of simplifying the online payment process to help convert visitors into buyers (Entrepreneur)

No doubt, increasing conversions and sales is the main objective of an eCommerce site. However, to encourage your customer to make payments seamlessly, you need to make the whole process easier. Read more

8 women founders talk about the biggest missed opportunities in retail (Entrepreneur)

From AI and DTC partnerships to disrupting the shopping experience as we know it, these founders have big ideas about what’s possible for retail and eCommerce. Read more

What we said

How to sell on the Wish marketplace (eDesk)

Statistics show that over 500,000 merchants sell on the Wish platform. If you’re looking to become one of them, we’ve put together some top tips on how Wish works and how you can get the most out of it to maximise your sales and revenue while reaching new markets. Read More

What inspired us

How eBay is empowering women through eCommerce (Tamebay)

A new report, Equitable Entrepreneurship: Empowering Women Through eCommerce released by eBay details how access to eCommerce opportunities on eBay have helped women, from small business owners to hard-working entrepreneurial individuals, deal with these economic and social challenges of the pandemic. Read More

What made us smile 🙂

supply chain issues

Week 16: October 1st (2021)

Winners of the eCommerce Awards 2021 were announced yesterday – congratulations to all nominees and title holders! Also congratulations are due to our partner Linnworks, who received growth investment from Marlin Equity Partners this week; the capital will be used to accelerate the company’s continued expansion in North America and Europe. 

October sees the start to Q4 and the holiday season has begun. How will the global supply chain impact your business during this busy time? Read on for more eCommerce news, tips and tricks:

What we’ve been reading this week

eCommerce prepares for the holiday season (eCommerce News)

Now that summer is over, most online businesses are preparing for the holiday season. Up to 73 percent of online retailers have started preparing already. However, most online businesses feel that they aren’t prepared for the season yet. Read more

More than half of online shoppers are open to buying Christmas gifts from abroad (Internet Retailing)

But 48% are worried that gifts ordered from other countries will arrive too late. Read more

DHL invests $300M to expand, automate US eCommerce network (Supply Chain Dive)

The bulk of the expansion will be implemented “probably sooner rather than later just given the growth we’re seeing,” said Lee Spratt, CEO of DHL eCommerce Solutions’ Americas region. Read more

What we learned

5 ways Reddit helps an eCommerce brand (Practical eCommerce)

Reddit has a strict no-self-promotion policy. Still, it offers a venue to further a brand and establish expertise. Read more

How to make this eCommerce holiday season your best yet (Forbes)

As Black Friday, Cyber Monday and the rest of the 2021 holiday season approach fast, eCommerce businesses must be ready. A well-planned, targeted digital marketing strategy combining different elements will be what defines the eCommerce winners of 2021 and beyond. Read more

What we found interesting

Fraud prevention strategies are imperative amid rising eCommerce transactions (CISION)

Online merchants to create fraud prevention strategies in-house or partner with cybersecurity solutions providers, notes Frost & Sullivan. Read more

Walmart is to graduate first eCommerce class (Inside Indiana Business)

In an interview with Inside INdiana Business, Walmart Vice President for U.S. Learning Andy Trainor said the FC Academy is about teaching a tech-enabled skillset as retail evolves. Read more

What we said

Holiday season 2021: The biggest ever for eCommerce!

Will this holiday season be the biggest one ever for eCommerce? And how will the global supply chain crisis impact online retailers? Let’s take a look in a bit more detail. Read More

What inspired us

Etsy offering planet-friendly packaging to sellers (Free Press Journal)

The packaging is aimed at merchants who want to make greener choices for their business and join Etsy is crafting a more sustainable marketplace. Read More

What made us smile 🙂

Amazon announces Astro the home robot (Mirror)

astro ecommerceAmazon is launching Astro, its first household robot, powered by its Alexa smart home technology. Read more

Week 15: September 24th (2021)

Congratulations to multichannel super seller Boulevard who received £2.2M in funding this week, and omnichannel brand Superdry who announced a return to revenue growth in Q4. We’re delighted to support such serious eCommerce players in their end-to-end approach to expansion. 

Other retailers expanding to EU online marketplaces should check out our partner webinar with OFX to learn about selling internationally. Here’s a roundup of other eCommerce headlines and highlights:

What we’ve been reading this week

Hottest toys may be sold out by Black Friday due to bottlenecks (DIGITAL COMMERCE 360)

Besides coping with supply chain hangups, the toy industry is also dealing with extraordinary demand. Sales grew 15% in the first half of 2021 to $22.5 billion from a year earlier, according to researcher NPD. Read more

Energy price crisis “risks aggravating the already severe supply chain predicament” (Guardian)

Companies are already struggling with a shortage of haulage and staff, linked to both Brexit and Covid, as well as global supply chain disruption linked to the pandemic, while experts warn higher energy prices are likely to lead to inflation. Read more

This platform is building the bridge between DeFi and eCommerce (Cointelegraph)

This DeFi ecosystem is disrupting e-commerce by leveraging DeFi protocols to build the next Amazon. Read more

What we learned

Amazon is planning a beauty products event for October to hook early holiday shoppers (CNBC)

A slide deck Amazon sent to select beauty brands said the company is currently planning the event for Oct. 4-25. The same information was sent to some consulting firms that help manage businesses on Amazon. Read more

There’s an easier way to get funding for your eCommerce business (Entrepreneur)

Clearco recognizes that consumer shopping behaviors remain online and that the growth of eCommerce is still steady, so they recoup investment through a unique revenue-sharing model. Read more

Global shipping is a big emitter, the industry must commit to drastic action before it is too late (Guardian)

Around 80% of global trade is transported across oceans on cargo vessels powered by fossil fuels, Pacific nations are calling for decisive global action. Read more

What we found interesting

12 new eCommerce books for fall 2021 (PracticalEcommerce)

Here’s a batch of new ecommerce books for your fall reading list. There are titles on branding, social media marketing, personalized customer experience, entrepreneurship, and the post-pandemic workplace. Read more

The surge in ‘buy now pay later’ – and why we should be worried (Guardian)

Fintech firms are jostling to offer millennials interest-free payment plans as they shop online. Retailers love it of course, but all this unregulated lending is ringing alarm bells. Read more 

What we said

Instagram: DMs & mentions straight to your inbox (eDesk)

More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram so customer support agents can convert more queries into sales. Read More

What inspired us

Two women entrepreneurs launch green initiative organic products eCommerce portal (Free Press Journal)

Each product on the platform is made with organic components promoting the vision of 100 per cent sustainable living with a future of minimal carbon footprint. Read More

What made us smile 🙂

Proud mum gives birth to ‘eBaby’ after hitting ‘buy it now’ on online sperm (Mirror)

Stephenie Taylor, 33, turned to the internet to pick up some sperm and an insemination kit after deciding she wanted a second child and discovering private fertility clinics were too expensive. Read more

eBay baby

Week 14: September 17th (2021)

With big name players like Adobe and Primark making moves to claim their piece of the eCommerce pie as online shopping is predicted to reach over $5 billion in Christmas spending this year, let’s take a look at what else is going on in the world of digital retail.

What we’ve been reading this week

1. From Coffee To Microchips – The Supply Chain Crisis Is Disrupting UK plc (Guardian)

The Guardian has tracked a humble cup of takeaway coffee from its source, revealing the impact of global heating, shortages of workers and materials, and soaring prices. Read more

2. Constructor Finds $55m For Tech That Powers Search And Discovery For eCommerce Businesses (TechCrunch)

Constructor says that it powers “billions” of queries every month, with revenues growing 233% in the last year. Customers it works with include Sephora, Walmart’s Bonobos, Backcountry and many other big names. Read more

3. Bustling Holiday Shopping Season Ahead (AXIOS)

This holiday season, eCommerce sales in the U.S. will likely be 50% higher than 2019 levels. Brick and mortar retailers’ sales will also be up over the same period, but by just 9%, estimates a new Deloitte report released this morning. Read more

What we learned

1. Latest Toy Craze Sweeps UK As Fidgety Britons Buy In To Pop Its (Opera News)

One retailer has sold 1m and says the market for fidget poppers ‘could be as high as 5m’. Read more

2. Here’s How Inflation Is Hitting The Online Prices Of Everything From Apparel To Furniture (CNBC)

The changes mean eCommerce transactions are on pace to account for roughly $1 of every $5 spent by Americans, up from $1 of every $6 in 2017, Adobe said. Read more

3. Why Social Commerce Is The Future Of Shopping Online (AdAge)

Being able to deliver content from multiple sources in response to a customer inquiry is critical to customer support and self-service. Read more

What we found interesting

1. Google Cloud Retail Search To Address $300 Billion eCommerce Search Abandonment (WebProNews)

Google is trying to help the eCommerce industry address a $300 billion abandonment issue with Google Cloud Retail Search. Read more

2. Are You Wasting Your Google Ads Budget? 11 Lessons Learned in Audits (SEJ)

Check out these common missteps that can waste your Google Ads budget, based on lessons learned in conducting PPC audits. Read more

3. Stitch Fix Is Known For Its Curated Boxes, But It’s Rolling Out A Whole New Shopping Experience (Fast Company)

It’s designed to mimic the discovery process of a traditional department store, where brands and styles are showcased together, rather than a typical eCommerce site, where you have to search for exactly what you want. Read more 

What we said

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall (eDesk)

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. Read More

What inspired us

The Secret To A Great Customer Experience Is A Great Employee Experience (Forbes)

The way to ensure a positive internal culture is what I refer to as The Employee Golden Rule, which is to do unto employees as you want done unto customers. This is where the customer experience begins. Read More

What made us smile 🙂

Humor Sells – Funny eCommerce Product Descriptions & Promotions (CHEEZburger)

Product and restaurant reviews can be endlessly entertaining. Some people are unintentionally hilarious, showing their high maintenance and incredibly dramatic sides. Other people want you to have fun reading their reviews. These Amazon testimonials definitely fall into the latter category. We’re very thankful for the hilarity. Read more

funny soap

Week 13: September 10th (2021)

The appeal of eCommerce shows no sign of waning, with Italy and the Middle East both identified as major growth markets. Here’s what else has been going on in the world of online retail:

What we’ve been reading this week

1. 22 Arrested For Running Fake Amazon Customer Service (India.com)

At least 22 people were on Wednesday arrested from New Alipore area in Kolkata for running a fake call centre by impersonating Amazon customer care employees and duping several people, police said. Read more

2. eCommerce Automotive Aftermarket Competitor Analysis Report (Yahoo)

The Global eCommerce Automotive Aftermarket Market size was estimated at USD 8,635. 94 Million in 2020 and expected to reach USD 9,843. 24 Million in 2021, at a Compound Annual Growth Rate (CAGR) 14. Read more

3. Facebook Looks to Maximize Shops Performance as Part of its Broader eCommerce Push (SocialMediaToday)

As Facebook continues to expand its eCommerce push, it’s now giving advertisers the option to direct ‘approximately 10%’ of the traffic generated by their conversion ads to their Facebook and Instagram Shops instead. Read more

4. How To Win Cyber 5 Weekend (Forbes)

Over the years, eCommerce has caught up with brick-and-mortar Cyber 5 sales. The pandemic accelerated this at warp speed. Last year’s shopping holiday brought in more than $34 billion dollars, a 300% increase in sales year over year. With in-store shopping back in full swing, this year is only looking up. Read more

What we learned

1. Customer Service, Remote Working, Advertising: 5 Interesting Stats (MarketingWeek)

Customer service has worsened over the past year, Marketers would take a pay cut to work from home, offline ad experiences beat online for consumers, retail footfall still below pre-pandemic levels, and most advertisers unable to maximise use of first-party data. Read more

2. How to Get the Most Out of Your Customer Service Team (customerTHINK)

Good customer service starts with a good team of people. Keeping this in mind, here are a few key ways you can maximize your customer service and get more out of your team. Read more

3. How to Accelerate Innovation in Today’s Digital Workplace (ReadWrite)

The alternative method to in-store methods means merchants need to improve their online retail experience for better sales. Read more

What we found interesting

1. What Brands Need To Know About Social Commerce Vs. eCommerce (AdAge)

Even as TikTok builds out its shopping features, many retailers still prefer doing business on their own sites. Read more

2. Modern Customer Service— More Social, More Intelligent (KMWorld)

Being able to deliver content from multiple sources in response to a customer inquiry is critical to customer support and self-service. Read more

3. The Greenest Way For Businesses To Send Packages Abroad (Digital Journal)

For the trader who wishes to dispatch a novel or unusual item overseas, what is the most environmentally friendly way to do so? Read more 

What we said

10 Tips To Improve Customer Service On Instagram (eDesk)

we’ve done the research so that we can provide a handy checklist of the top ten tips that your business can put into practice right now to improve your customer service on Instagram. Read More

What impressed us

Galway Sisters’ Izzy Wheels Business Hits World Stage With Disney Collab (Independent.ie)

Izzy (24) and Ailbhe (28) design eye-catching wheelchair covers. Collaboration with entertainment giant for ‘Disney x izzy’ takes business to global level. Read More

eCommerce Good News

What made us smile 🙂

19 Spicy Amazon Reviews That Bring The Heat (CHEEZburger)

Product and restaurant reviews can be endlessly entertaining. Some people are unintentionally hilarious, showing their high maintenance and incredibly dramatic sides. Other people want you to have fun reading their reviews. These Amazon testimonials definitely fall into the latter category. We’re very thankful for the hilarity. Read more

Week 12: September 3rd (2021)

More big name brands reported stock disruptions this week as concerns about the supply chain crisis continue to grow so it’ll be interesting to see how retailers respond to disappointed customers. Read on for more from the world of digital shopping:

What we’ve been reading this week

1. Walmart’s demand-side platform will be ready by October (Marketing Brew)

As third-party cookies disappear, marketers are hungry for first-party data to reach the right customers at the right time. Read more

2. Amazon launches its own BNPL service with Affirm (Charged)

Amazon has officially launched a ‘buy now, pay later’ (BNPL) service allowing customers to pay for goods over $50 dollars in a number of monthly installments. Read more

3. eCommerce events in Europe (eCommerce News)

It’s September already, and fall is almost here. Most events are hoping to take place physically this month, if needed, they can easily take place online. Let’s have a look at what’s possible this month. Read more

What we learned

1. Why picking a good company name is a tricky business (BBC)

Although William Shakespeare wrote that “a rose by any other name would smell as sweet”, it wouldn’t be a good idea for a new online flower delivery service to call itself Rancid-Thorns.com. Read more

2. 4 Ways to Leverage Social Proof to Grow Your Business Online (Entrepreneur)

In a crowded online ecosystem, your business needs to stand out to see success. Read more

3. How to Accelerate Innovation in Today’s Digital Workplace (ReadWrite)

The alternative method to in-store methods means merchants need to improve their online retail experience for better sales. Read more

What we found interesting

1. Flip bags $28M to turn beauty, wellness social commerce on its head (TechCrunch)

Social commerce startup Flip is mixing live commerce mobile apps with real customer reviews to improve the buying experience and opportunity for the creator economy. Read more

2. Online gift guides are playing a bigger — and more difficult — role for brands (Digiday)

Gift guides are important this year, especially after a pandemic-influenced boom in holiday eCommerce and online product discovery last year. Read more 

What we said

What is Automated Customer Service? Examples, Pros and Cons (eDesk)

There are many ways in which automation can help make a typical customer service proposition better, faster, and more efficient —  giving you an edge over your competitors. Read More

What impressed us

Lego Blames Darth Vader for Customer’s Missing Pieces and Puts Han Solo on the Case (MOVIEWEB)

The Force is strong with LEGO customer service. They have just thrown down the gauntlet, and made a LEGO superfan’s day. Read More

customer service

What made us smile 🙂

9 Customer Service Phrases That Should Be Retired Immediately (Inc.)

You’re not fooling anybody with these canned lines, so why not just tell us the truth? Here are the nine worst offenders and what they really mean. Read more


Week 11: August 27th (2021)

As we prepare for Q4 the eCommerce industry has never been busier, so much so that FedEx is relying on robots and AI to automate their part in the supply chain. Here’s a look at what else has been happening in the digital retail ecosystem:

What we’ve been reading this week

1. TikTok partners with Shopify in latest step to expand its eCommerce efforts (SCMP)

TikTok, the hit short video app owned by Beijing-based ByteDance, is expanding its online retail efforts through a partnership with Canadian eCommerce giant Shopify that will allow US and UK users to buy directly through the app. Read more

2. ShipStation report shows sustained eCommerce shopping after lockdowns (Inside Retail)

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. Read more

3. Shipping firm Maersk spends £1bn on ‘carbon neutral’ container ships (Guardian)

Eight new vessels able to run on methanol fuel could help save more than 1m tonnes of carbon emissions a year. Read more

What we learned

1. How to Start a Successful Podcast for eCommerce (Practical eCommerce)

A podcast can help with customer acquisition and retention. It can provide reusable content. And it’s one of the simplest ways to launch content marketing. Read more

2. Focus on These 5 Areas If You Want to Build a Successful Ecommerce Business (Entrepreneur)

Running an online business can give you the freedom to live life on your terms, but only if you know what you’re doing. Read more

What we found interesting

1. Industry insiders are pointing to the ease of online reselling for helping crime rings thrive (Insider)

Retailers are now sounding the alarm on spiking theft statistics and the role of eCommerce platforms as “fences.” Traditionally, fences have taken the form of pawn shops or flea markets, but the rise of online shopping has turned this on its head. Read more

2. Amazon Vs. Walmart: The Epic Battle Of Retail Kings Gets Hot (Investor’s Business Daily)

The two-decade war of Amazon vs. Walmart just heated up, with no end in sight. And the fight for retail and eCommerce dominance holds big stakes for both Amazon stock and Walmart stock. Read more 

What we said

8 Mobile Commerce Trends That Will Dominate Through 2021 and Beyond (eDesk)

Mobile devices like smartphones and tablets offer you the convenience of buying and selling things at the click of a button. Mobile commerce is an eCommerce category that has quickly gained popularity owing to the ease of transacting. Read More

What impressed us

Victoria business students’ eCommerce initiative funds wildfire relief (Saanich News)

eCommerce retailer Shop Solidarity, which funds social causes by selling sustainable apparel products, was co-founded by business students Wayson Yan, Madelaine Lavis and Christie Wilson and will raise money for the Canadian Red Cross’s wildfire appeal fund by selling eco-friendly tote bags and T-shirts. Read More

What made us smile 🙂

‘I opened it and I just started laughing’: the pitfalls of pandemic shopping (Guardian)

From accidentally over-ordering, to products that bear no resemblance to their photos, buying everything online has its downsides. Read more


Week 10: August 20th (2021)

It may still be summer, but Christmas shopping is causing quite a stir already and we haven’t even passed ‘back-to-school’ season. Container and lorry shortages may result in a scramble for must-have gifts this year. Read on to find out what else has been going on in the world of eCommerce.

What we’ve been reading this week

1. Holiday shipping is going to be chaotic and expensive this year (Business Insider)

This holiday season, for the first time ever, the US Postal Service is temporarily increasing shipping rates for all customers. The reason, USPS said, is to offset increased costs during the busiest shipping season of the year. Read more

2. Toys could be in short supply this Christmas, so get buying now, industry warns (The Guardian)

It may be August, but the nation’s toy shops have already issued an alarming plea to parents desperately trying to enjoy a summer break. If you know what your child wants for Christmas – buy it now and hide it in a cupboard. Read more

3. TikTok is testing out a seller marketplace (ModernRetail)

The company recently published a page called TikTok Shop: Seller University, which outlines how brands and third-party sellers can set up their own stores, accept payments and interface with customers all inside the app. Read more

What we learned

Fake online reviews cost $152 billion a year. Here’s how eCommerce sites can stop them (World Economic Forum)

Using official figures and self-reporting by the world’s leading eCommerce sites (including Trip Advisor, Yelp, TrustPilot and Amazon) on average we find that 4% of all online reviews are fake. Read more

What we found interesting

Gartner Says Customer Service to Significantly Increase Investments in Chatbots, AI and Analytics Over Next Two Years (Gartner)

In a survey of 89 service leaders in May-June 2021, respondents evaluated 51 technologies to assess how they are currently being used, the value they provide service organizations and what bets service leaders would place on their future importance. Read more

What we said

How to Use Facebook Messenger for Customer Service (eDesk)

While social messaging has been on the rise for some time now, today more than 2 billion people worldwide use social messaging apps to connect with others online. Facebook Messenger, in particular, sees 1.3 billion users per month – that’s 11% of the world’s population! Read More

What impressed us

Meet the 23-year-old earning over £500,000 a year – having started business with just £80 (Express)

Greg Cooke started his first business as a teenager and eight years on, he has built an eCommerce empire. Mr Cooke’s entrepreneurial spirit was sparked at just 15 years old by his then girlfriend and now fiancée’s father. Read More

What made us smile 🙂

Dad left red-faced as shop follows instructions for daughter’s gift to the letter (Mirror)

Dad Richard Dexter ordered a £30 England shirt for his daughter Lily from eBay and requested to have Harry Kane printed on the back – but there was a slight mix-up with the instructions. Read more

Week 9: August 13th (2021)

This week we’re wondering if fast fashion is a dying trend as sustainable sneakers shake up the footwear market and Vans unveiled a more sustainable approach with natural rubber and water-based inks. Let’s take a look at what else is news in the eCommerce world. 

What we’ve been reading this week

1. Introducing Wish Parcel to ship packages (tamebay)

Making it easier for merchants selling on Wish to handle shipping, Wish Parcel is a logistics program designed to provide easy, inexpensive, and trustworthy shipping options for anyone shipping packages. Read More

2. Amazon’s Failing To Squelch Shopify’s 57% Growth (Forbes)

Amazon AMZN -0.9% has lagged Shopify considerably during this decade. And while Shopify has been slowing down from its long-term growth trajectory, it’s still growing more than twice as fast as Amazon. Read More

3. InPost UK hits 2,000 automated parcel machines (RTIH)

The company, which was founded in Poland in 2006,  has seen its locker coverage in the UK almost double over the last six months, with around 900 units installed so far in 2021, giving InPost approximately 140,000 individual locker compartments for consumers to collect and return their orders. Read More

What we learned

1. Has Your Company Lost Its Customer Service Mojo? 7 Ways To Make Customers Love You Again (Forbes)

And if you want to keep your company away from that commodity dustbin, where you’ll be considered 100% replaceable, 100% interchangeable with other providers, shift your focus to providing exceptional customer service in every single customer encounter. Read More

2. A look in the mirror: the existential threat facing beauty halls (Guardian) 

Covid pandemic has accelerated shift to online purchases, with big brands buying up startups. Read More

What we found interesting

Covid has accelerated shift to eCommerce by at least 5 years: Golden Gate Ventures (CNBC)

Vinnie Lauria, managing partner at Golden Gate Ventures, says the Covid-19 pandemic has brought about a huge shift from offline to online, and many companies in the eCommerce space have “exploded.” Read More

What we said

Why Online Sellers Must Pay Attention to Their Net Promoter Score (eDesk)

NPS depends on using a consistent process and surveying a sizable sample of customers. As an online seller, your NPS is one of the most powerful KPIs in your toolkit. While every business is focused on making a sale, really successful businesses are focused on happy customers. Read More

What impressed us

Boohoo opens supply chain to customer viewing amid fresh reports of exploitation (FashionUnited)

The British fashion group, which owns brands Nasty Gal, PrettyLittleThing, Misspap, Karen Millen and Coast, announced Friday it would be giving customers the opportunity to “meet the real people who make our clothes”, including fabric weavers, printers, pattern cutters and machinists. Read More

What made us smile 🙂

Week 8: August 6th (2021)

As we entered August, Phil Halliday MD described how shoppers want to buy now that HMV has turned 100 years old, and Under Armour celebrated their position as a premium brand thanks to a direct-to-customer approach that has yielded almost 40% growth in eCommerce sales. Read on for more from the world of digital shopping.

What we’ve been reading this week

1. Amazon fined record $887 million over EU privacy violations (THE VERGE)

On July 16, 2021, the Luxembourg National Commission for Data Protection (the “CNPD”) issued a decision against Amazon Europe Core S.à r.l. claiming that Amazon’s processing of personal data did not comply with the EU General Data Protection Regulation. The decision imposes a fine of €746 million and corresponding practice revisions.

Read More

2. Shopify to open new SoHo space for New York City’s entrepreneurs to learn, grow and work (amNY)

In the last year, thousands of New York City entrepreneurs have launched their businesses on Shopify. Now, Shopify New York will serve as a space for the city’s budding and existing entrepreneurs will have a space to call their own.

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3. Twitter grab a piece of eCommerce pie with Shop Module (tamebay)

This week, Twitter have announced the launch of a pilot of the Shop Module, a feature that allows them to explore how shoppable profiles can create a pathway from talking about and discovering products on Twitter to actually purchasing them.

Read More

What we learned

1. eCommerce Common Mistakes According to Steven Ridzyowski (LA Progressive)

Steven Ridzyowski is an eCommerce and digital marketing expert who founded eCommerce Marketing Agency. He has seen every marketing mistake that has ever been made, so LA Progressive sat with him to get advice for up-and-coming eCommerce business owners.

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2. How Smart Product Recommendations Can Improve eCommerce Sales (CustomerThink) 

Smart product recommendations are an important aspect of any successful retailer’s eCommerce strategy. They help customers find products that are relevant to their interests at lower costs for the retailer.

Read More

What we found interesting

Why two brothers are betting on creating new brands and eCommerce to grow their media company (DIGIDAY)

Galvanized Media is hoping an old media trick helps to sustain its growth: family. The digital media company’s founder/CEO and its newly appointed COO (and president) are brothers — former Bonnier Corp. CEO Eric Zinczenko is joining David Zinczenko’s company.

Read More

What we said

The Ultimate Guide to Customer Feedback in 2021 (eDesk)

If you’ve been wanting to know how you can use customer feedback to obtain an edge over your competitors, read on for our comprehensive guide filled with actionable tips that you can apply today to start generating results and growing your business.

Read More

What impressed us

75 percent of companies offer support outside of business hours: Hiver Survey (ThePrint)

As many as 75% of customer service teams deliver support outside of regular business hours while 34% offer 24×7 support, according to a report published by Hiver.

Read More

What made us smile 🙂

Week 7: July 30th (2021)

As Diageo declares surging sales on eCommerce marketplaces and an intention to lead in the direct-to-customer space, their faith in the shift in consumer buying habits is echoed by Shopify’s valuation of $191 billion and ambitions to transform the future of eCommerce. Here’s what else has been going on in the world of online retail.

What we’ve been reading this week

1. Shopify beats revenue expectations on resilient online shopping trend (REUTERS)
Canada’s eCommerce giant Shopify Inc beat second-quarter revenue expectations on Wednesday, on the back of a resilient online shopping trend precipitated by the COVID-19 pandemic.

Read More

2. Twitter is testing a shopping feature (CNET)
As other social networks double down on eCommerce, Twitter is throwing its hat in the ring.

Read More

3. Alibaba CEO tells shareholders that record antitrust fine made it ‘more thoughtful’ about its responsibilities (SCMP)
Zhang’s remarks come as the country’s technology firms are under scrutiny by both Beijing and society at large for putting profits before social responsibility.

Read More

What we learned

What Makes a Modern eCommerce Experience (Business News Wales)
Although many smaller businesses might see machine learning as financially prohibitive, implementing the technology need not be as big an undertaking as many think.

Read More

What we found interesting

eCommerce Tech Veteran And CEO Julie Bornstein On Her Latest Venture, THE YES (Forbes)
THE YES, a new fashion retail platform is betting fashion consumers won’t say no to a fresh way of online shopping. Led by eCommerce tech veteran Julie Bornstein the recently launched app just debuted a website to bring the platform full circle.

Read More

What we said

10 Ways to Get Online Reviews for Your Business (eDesk)
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense.

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What impressed us

The Teen Tycoons of DEPOP (The Verge)
Young people can make real money selling vintage clothes online — if they can stay on the right side of the algorithm.

Read More

What made us smile 🙂

Week 6: July 22nd (2021)

With extreme weather-related events continuing to seriously impact some parts of the world and Jeff Bezos passing the Kármán Line, it’s interesting to see that men’s spending causes 16% more climate-heating emissions than women’s because men spend more on fuel and meat. Read on for more sustainability statistics and to find out what else has been happening in eCommerce.

What we’ve been reading this week

1. Two thirds of UK consumers want to see action on eCommerce sustainability (Internet Retailing)
Two-thirds of UK consumers now believe the Government should crack down on online delivery CO2 emissions and force online retailers to invest in more sustainable options, a new survey has found. Read More

2. BigCommerce Teams with Amazon Multi-Channel Fulfillment To Help Merchants Process Orders Faster (BUSINESS WIRE)
Using Amazon Multi-Channel Fulfillment’s new application, BigCommerce merchants selling on or off Amazon can now more easily fulfill orders with various delivery speed options including one day shipping. Read More

3. Online stores that chat directly with customers gain 25% retention growth (Cross Border Magazine)
Research from SaaS start-up Blueprint finds that text message conversations move buyers from first to second orders more effectively. Moreover, it reduces subscriber churn, and improves a store’s understanding of what makes customers make multiple purchases. Read More

4. Digital Shelf Institute identifies primary drivers of eCommerce profitability (Yahoo)
A key finding from the report is that many companies state profitability as an objective, but oftentimes aren’t investing meaningfully in efforts to address it. Read More

What we learned

How SMEs in eCommerce can drive value from machine learning (Information Age)
Although many smaller businesses might see machine learning as financially prohibitive, implementing the technology need not be as big an undertaking as many think. Read More

What we found interesting

What Netflix, HBO Max, and others can teach us about doing business better online (inc.)
When it comes to thriving in the digital space and beyond, the streaming giants get a lot right. From my own experience working with such companies at the global technology firm Reaktor, here’s something I now know to be true: There are plenty of things retailers could glean from the likes of HBO and Netflix. Read More

What consumers hate about ecommerce in four charts (RetailWeek)
Whatever the priorities of shoppers, retailers need to be transparent early on in the online shopping journey around the fulfilment proposition, making it clear to consumers what the fees are and why they are being charged more for one service over another, our report finds. Read More

What we said

Customer Service Chatbots: The Future of Customer Service? (eDesk)
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. Read More

What impressed us

M’sian artist’s intentionally-bad drawings sell like hotcakes on Shopee (Mashable)
Amid all the depressing news revolving around COVID-19 come a few unicorns that stand out – the ones that are just too outlandish, bizarre, and straight up comical to ignore… intentionally bad drawings. Read More

What made us smile 🙂

Week 5: July 16th (2021)

As Burberry celebrates an excellent start to the new fiscal year with online sales more than doubling compared with pre-pandemic rates, and Foot Locker enjoys their digital business increasing 43% during the first-quarter, here’s a round up of what else is going on in the world of eCommerce. 

What we’ve been reading this week

1. Flipkart raises $3.6bn of fresh funding (Siliconrepublic.com)
Indian online retailer Flipkart has raised $3.6bn of new funding in a pre-IPO round, bringing the firm’s value to $37.6bn. Read More

2. Walmart Surpasses 100,000 Marketplace Sellers (Marketplace Pulse)
Walmart marketplace has doubled in size in twelve months to reach 100,000 third-party sellers. It has doubled for the second year in a row. Read More

3. Amazon seller acquisition market seeing unprecedented activity (ECT News)
One of the little-known marketing secrets on Amazon is how seller aggregate organizations drive product and seller buyouts. These companies can greatly impact the broader market. On the surface, aggregate companies become what amounts to sub-stores within the marketplace. Read More

What we learned

How to prepare your eCommerce business for summer sales (INFLUENCIVE)
With just a few more weeks to go until summer sales are in full swing, it’s time for you to get your eCommerce business up and running so that you can take advantage of this exciting sales period. Read More

What we found interesting

Foxhound Releases Top 5 Reasons eCommerce Growth Is Accelerating Rapidly (Yahoo)
Foxhound, a digital marketing company, lists the top five reasons eCommerce growth continues to mushroom and why this will impact digital marketing for years to come. Read More

5 Mistakes New Shopify Stores Make (And How to Avoid) (Sufio)
Launching a new eCommerce business should feel exciting and full of potential – just don’t let common pitfalls impede your chances of success. Read More

What we said

The Art of Customer Appreciation and How it Can Help You Grow (eDesk)
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you have no business. Read More

What impressed us

An eCommerce platform where kids are operating their own storefronts (TechCrunch)
Mighty — led by founders Ben Goldhirsh, who previously founded GOOD magazine, and Dana Mauriello, who spent nearly five years with Etsy and was most recently an advisor to Sidewalk Labs — hopes to woo families with the pitch that it operates at the center of fintech, ed tech, and entertainment. Read More

What made us smile 🙂

Week 4: July 8th (2021)

Quite a lot of sustainability talk this week as eCommerce giant Flipkart announces they’ve eliminated all single-use plastic packaging and renting clothes was described as, “worse for the planet than throwing them away.” Here’s what else caught our eye:

What we’ve been reading this week

  1. BigCommerce expands into the Netherlands, France and Italy (BigCommerce)

With 74% of European consumers planning to continue online shopping habits as lockdowns lift, BigCommerce will offer language, payment and content support to help local merchants compete in this increasingly digital-first economy.

Read More

  1. Amazon sets a new tone as Jeff Bezos era comes to an end (CNBC)

Amazon on Thursday added two new entries to its set of 14 leadership principles, including “Strive to be Earth’s Best Employer” and “Success and Scale Bring Broad Responsibility.”

Read More

  1. China proposes rules to punish illegal eCommerce pricing (Reuters)

China’s market regulator issued draft rules on Friday to punish illegal pricing activities, including heavy subsidies and the practice by online platforms of charging different prices based on customers’ purchasing behaviour.

Read More

  1. Big Tech’s big bets – eCommerce the future for Instagram, Facebook (WHICH-50)

While Facebook has flexed hard in it’s roll out of shopping options for users, the social commerce space more broadly has become a full-on arms race between some of the most popular social media apps.

Read More

What we learned

17 eCommerce marketing tips to follow in 2021 (TechRadar)

Running an online store is a lucrative business idea, but it doesn’t come without its challenges. Finding ways to make your eCommerce site stand out can feel like a daunting task. The good news is that there are plenty of marketing tactics you can adopt in order to share your eCommerce brand with the right people, at the right time.

Read More

What we found interesting

  1. Customers fed up with Covid excuse for bad service (BBC)

Firms are being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries, the UK Institute of Customer Service said.

Read More

  1. Why Amazon’s Crackdown On Fraudulent Sellers Is A Win For Everyone (Forbes)

Let’s hope this is just the beginning of the end to this anti-competitive, anti-consumer, billion-dollar problem.

Read More

What we said

6 Customer Service Email Templates You Can Use in 2021 (eDesk)

Email templates are great because not only do they save you time in replying to customer emails, they are also pre-worded in expert ways that convey the messages you need to get across, while also being clear, polite and sympathetic to the customer’s problem. Now doesn’t that sound like a win-win?

Read More

What impressed us

The Amazon sellers who sold up and became millionaires (BBC)

The sheer scale of Amazon means that if they get the products and the marketing right, small sellers can find themselves selling huge amounts quite quickly.

Read More

What made us smile 🙂

Amazon bosses left red-faced after demanding Robin Moxon stop using the phrase ‘Prime Day’ (Metro)

The phrase has ‘existed before Jeff Bezos was a glint in his mother’s eye’, he says.

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Week 3: July 1st (2021)

Welcome to the second half of 2021! In a week that saw Gap announce they’re shifting their focus to online and L’Oreal celebrating their digital transformation, we’re here to keep you up to date with the latest and greatest industry stories.

What we’ve been reading this week

1. Shopify unveils its vision for the future of eCommerce (TechRadar)

Shopify has taken the covers off a host of new features and improvements to the functionality of its eCommerce portfolio at its Unite 2021 event. Over 450 million people used the digital checkout facilities from Shopify during 2020, with the company processing $120 billion in Gross Merchandise Volume (GMV).

Read More

2. Google dives further into eCommerce with new deals and shopping features on its web properties (DIGITAL COMMERCE 360)

Google Inc. is taking steps to dive further into eCommerce. It’s announced several online shopping tools and deals with companies used by online retailers worldwide, including eCommerce platform provider Shopify, digital payments company Square. and others to drive more shopping on the search giant’s web properties.

Read More

3. Etsy acquires Elo7, known as the ‘Etsy of Brazil,’ for $217M (TechCrunch)

Property investors have thronged into the logistics sector during the pandemic, betting that the change in habits will last. “We think the pandemic may have caused a three to five year acceleration in that shift in how people consume goods [in Europe],” said James Seppala, head of real estate in Europe for Blackstone, which has invested billions in the sector through its Mileway platform.

Read More

What we learned

– Why digital marketplaces are the future of eCommerce (RTIH)

Marketplaces in all shapes and forms have been the backbone for all sorts of commerce ever since ancient times. Nowadays, as the world is transforming and becoming more digital, the growth of digital marketplaces (eCommerce and all forms of online commerce) is booming.

Read More

What we found interesting

1. How Will Retailers Keep Online Customers After The Lockdown eCommerce Boom? (Forbes)

For many businesses, the lifting of lockdown provides a myriad of reasons to celebrate. The challenge, now, is ensuring that customers decide to stay and celebrate with them.

Read More

2. Here’s a Surprise About eCommerce Packaging (PACKAGING DIGEST)

Online shoppers overwhelmingly have a packaging preference, and it is contrary to the direction Amazon has taken.

Read More

What we said

– 6 Customer Service Email Templates You Can Use in 2021 (eDesk)

Email templates are great because not only do they save you time in replying to customer emails, they are also pre-worded in expert ways that convey the messages you need to get across, while also being clear, polite and sympathetic to the customer’s problem. Now doesn’t that sound like a win-win?

Read More

What impressed us

– Customer service rep receives praise for handling of woman’s complaint about company’s pride post (Independent)

A customer service representative is being praised for her handling of a customer’s complaint over the company’s support for the LGBTQ+ community during Pride Month.

Read More

What made us smile 🙂

Week 2: June 25th (2021)

It’s been a ‘Prime’ week for shoppers with many online stores offering deals to rival those of Amazon. The digital retail frenzy won’t help a global shortage in shipping containers, warehouse space or cardboard boxes. Read on for more details and subscribe to receive the latest in eCommerce news, advice and perspectives straight to your inbox.

What we’ve been reading this week

1. This year’s Prime Day broke sales records (CNN)

Overall, online spending during the two-day event surpassed $11 billion, a 6.1% increase compared to last year’s Prime Day held in October, according to Adobe Analytics, which tracks more than 1 trillion visits to US retail sites and over 100 million items across 18 product categories.

Read More

2. Watch out Amazon, TikTok is coming for you with short-video eCommerce (VERDICT)

Recently, TikTok announced that it had entered into partnerships with several companies, including Walmart, Shopify and L’Oréal, to bring the app’s eCommerce platform to a Western audience. We may soon find a cohort of Millennials and Gen Zs not only learning their latest dance moves from TikTok but also buying their daily products, a trend that may threaten well-established eCommerce behemoths such as Amazon.

Read More

3. Online shopping boom in pandemic drives demand for warehouse space (Financial Times)

Property investors have thronged into the logistics sector during the pandemic, betting that the change in habits will last. “We think the pandemic may have caused a three to five year acceleration in that shift in how people consume goods [in Europe],” said James Seppala, head of real estate in Europe for Blackstone, which has invested billions in the sector through its Mileway platform.

Read More

What we learned

1. 30+ Shopping Cart Abandonment Statistics (and Strategies for Recouping Lost Sales) (Shopify)

Cart abandonment causes online businesses a great deal of pain. This article shares 30+ shopping cart abandonment statistics to explain why people abandon their carts and what online retailers can do about it. Armed with this knowledge, you’re one step closer to converting browsers into customers.

Read More

2. Top 20 eCommerce Trends to Look Out For In 2021 (ROBOTS.NET)

Since the industry can be unpredictable, it isn’t easy to predict the longevity of each trend that pops up. Nonetheless, there are still a number of eCommerce trends that are almost guaranteed to take place. What are they and how should you respond to each of them? Here are the top 20 eCommerce trends you should watch out for in 2021.

Read More

3. New EU VAT Rules Starting July 2021, and What They Mean for Your Online Store
(Sufio)

While “death and taxes” are often said to be the only certainties in this life, the latter is often subject to a state of flux. Significant change is coming soon to the established EU VAT rules surrounding cross-border selling, which will have an important impact on eCommerce globally.

Read More

What we found interesting

– How in-store retail is shifting in the age of 5G (eMarketer)

The main focus for retailers will be on how in-store experiences are evolving in a post-COVID-19 environment, as the boundaries between the digital and physical worlds are blurring. Consumers who have grown accustomed to online shopping, video streaming, and social media are also engaging with fulfillment centers and brick-and-mortar stores. The invisible, seamless connection between physical and digital enabled by wireless 5G will bring forth a number of interesting opportunities.

Read More

What we said

– How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead (eDesk)

Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide people with essential goods and lifestyle products difficult to access in person. But now our industry faces a different kind of crisis: a worldwide shortage of shipping containers plus Covid-19 lockdowns in port cities are set to disrupt supply chains across all retail channels.

Read More

What impressed us

– Nintendo Customer Service Wins The Day With Sweet Response To Young Pokémon Fan (nintendolife) 

We’ve seen a fair few stories like this over the years, where a young Nintendo sends in a letter to request a specific new game or to submit their own development idea and actually gets a response. Nintendo of America’s Customer Service team seems to have the whole thing nailed down, often sending sweet replies and making the kid’s day that bit brighter, and sometimes helping them to develop an even closer connection with Nintendo for years to come.

Read More

What made us smile 🙂

 


Week 1: June 18th (2021)

We spend a lot of time at eDesk keeping on top of what’s new in the eCommerce market and now we’re keeping our community in touch with our industry’s news. In the first of a new weekly series titled ‘eDesk Newsdesk’, we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way.

What we’ve been reading this week

1. Prime Day Spending Expected To Top $11 Billion, Adobe Predicts (Forbes)

amazon prime day

While online spending in May declined from the pandemic-driven surge of Spring 2020, the continuing strength of the eCommerce economy, and consumer enthusiasm for the Amazon-invented annual sales event are expected to push Prime Day spending past last year’s $10.4 billion to over $11 billion.

Read More

2. 74% of European shoppers have no intention of scaling back online shopping (Internet Retailing)

Across Europe, three-quarters (74%) of consumers have no intention of significantly reducing their online shopping now that they can revisit the high street – and retailers agree, with 75% of eCommerce retail leaders saying they see the future of shopping is solely online.

Read More

3. Back-to-school spending likely to top pre-pandemic levels as parents and kids seek a fresh start (CNBC) 

For many consumers, online shopping will remain a habit. eCommerce sales are expected to decline by nearly 7% year over year but will be 53% higher than the back-to-school season in 2019.

Read More

What we learned

– 3 Things Business Leaders Running eCommerce Websites Need to Keep in Mind in 2021 (CEOWorld Magazine)

Business leaders in eCommerce are well-versed in handling disruption. From consumer behaviour, fulfilment logistics, to digital marketing, shop owners have successfully dealt with plenty of headaches that have been thrown at them. Here are three important trends developing in the industry that you need to be aware of.

Read More

What we found interesting

– A lighter shade of dark – the growing trend of Dark Web activities and services seeping to the surface web (THE PAYPERS)

dark web

The world, everywhere, has changed, and the dark has made its way to the light. Let’s be smart about all of this and do more as a whole – it should be our basic responsibility. Be aware, be observant, be careful.

Read More

What we said

– The Stats That Underline the Importance of Positive Reviews (eDesk)

 

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Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential.

Read More

What impressed us

– Mum blown away by M&S worker’s kind message after she complained about son’s pyjamas (Mirror) 

A mum has gone viral after sharing the response she was sent by a man named Steve who works for Marks & Spencer after she messaged about an issue with her son’s Marvel pyjamas.

Read More

What made us smile 🙂

Amazon Prime