Black Friday. It’s a magical time for sellers, as hoards of bargain-hunters flood the marketplace. If you’ve got the hot products, nailed your pricing and got your messaging right then you’ll make plenty of sales. But will you ever see these customers again? Probably not. Here’s how to change that.
31% of employees quit within the first 6 months. Losing staff is a major headache for e-commerce businesses, losing them time and money. One of the most effective ways to hold on to your staff for longer is to improve the initial onboarding process. These are are our top tips for doing just that.
Early on as a business, customer support isn’t all that complicated. As your business grows, things become more complicated. A backlog builds and your SLAs suffer. These are the warning signs that you need a help desk.
The customer’s journey, from first awareness of your product to purchase, is far from linear and often complicated. That’s why multi-channel marketing has become so important. Here’s what you need to know in order to smash your next campaign.