Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.
Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.
xSellco CEO and founder Ray Nolan hosts a practical, no-filler discussion tackling the biggest customer support issues facing customers right now. Join us to learn about strategies to improve your response times, handle queries across multiple marketplaces and more.
Online businesses thrive or perish with the quality of their customer service. Download our ebook to overcome the many challenges of running a high performing helpdesk.
The digital transformation is well and truly underway. We take a look at the 6 most important customer expectations you must meet to be successful.
eDesk is the high-powered helpdesk purpose-built for e-commerce. We created a one-of-a-kind helpdesk, designed to help sellers resolve queries quickly & get back to selling.
Customer appreciation has never been more important. Learn the top ways to retain the loyal customers and keep them happy.
As an online seller of oversized goods, shipping large items to the buyer is one of your biggest expenses. Here’s how you can reduce your costs.