Is Fulfilled by Amazon (FBA) really as good as some sellers make out? We take a look at the most common pitfalls that sellers need to be aware of.
How helpdesk software will create a loyal customer base for your eCommerce business. Learn about the benefits of an eCommerce help desk in this article.
Right now, eBay is losing the war with Amazon. But that doesn’t mean that it’s down and out. If recent developments and strategic decisions are anything to go by then eBay might just be able to turn the tide long-term.
Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here’s how to turn browsers into buyers.
Some commentators are reporting that U.S. customs checks on imported goods destined for e-commerce businesses are set to become more rigorous. We take a look at the probable reasons for these changes and the potential effect on U.S. sellers.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.
We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here’s why.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.