The essential eBay marketing strategies to help you drive more people to your store and accelerate your sales and profit in 2020.
Is Fulfilled by Amazon (FBA) really as good as some sellers make out? We take a look at the most common pitfalls that sellers need to be aware of.
Right now, eBay is losing the war with Amazon. But that doesn’t mean that it’s down and out. If recent developments and strategic decisions are anything to go by then eBay might just be able to turn the tide long-term.
Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.
Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here’s how to turn browsers into buyers.
You’re getting more orders by the day and your sales are skyrocketing! It’s great news, but the increase in profit means a significant jump in the number of tickets and queries to deal with. Here’s how you can scale your support quickly and cost-effectively to maintain momentum.
We’ve been gazing into our crystal ball, reading the tea leaves and examining palms to forecast the future of customer support. Here’s what we think it’s going to look in 10 years and what you can do right now to get ahead of your competitors.
When used correctly, a pre-written template can dramatically improve your response times and help you smash those SLAs. Here’s how to make sure they work.
Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.
Want to know to the real secret to growing a successful online business? It’s retaining your customers. By offering better support throughout the customer’s journey you can encourage them to stay loyal and keep them coming back to you time after time.