This is how eBay may just win its war with Amazon

This is how eBay may just win its war with Amazon

Right now, eBay is losing the war with Amazon. But that doesn’t mean that it’s down and out. If recent developments and strategic decisions are anything to go by then eBay might just be able to turn the tide long-term.

How Sellers Can Win the War on Online Returns

How Sellers Can Win the War on Online Returns

Serial returners trying to game the system. It can feel impossible to defend yourself from them. There will always be genuine cases too, people who’ve made an honest mistake or have been sent the wrong thing (it happens!), but there are still steps you can take to limit their frequency.

Offering 24 hr customer service with a small team

Offering 24 hr customer service with a small team

Customer support used to be a lot simpler. When the shop door closed in the evening, the customer accepted they wouldn’t get an answer until at least the following morning. Today’s online consumers aren’t so understanding. But can you provide 24 hour support with a small team? Yes, here’s how.