Grow Your eCommerce Business with eDesk This Quarter
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Grow Your eCommerce Business with eDesk This Quarter

Receive the growth resources you need to support your eCommerce business this spring. Spring has sprung and there is a real sense of optimism within the growing eDesk community as the weather improves, the world reopens and our horizons expand.  After the highs and lows of 2020, many retailers wondered if eCommerce growth could maintain …

Here’s Why an eCommerce Helpdesk is Vital for your Business
ecommerce-helpdesk

Here’s Why an eCommerce Helpdesk is Vital for your Business

eCommerce businesses live and die by Transaction Intelligence, the data they hold on the customer’s path to purchase. Using helpdesk software like eDesk is a powerful, secure and streamlined way to translate that data into action. Are you still on the fence about investing in eCommerce helpdesk software for your business? Consider the following, it …

eDesk Awarded ‘2021 Excellence In Customer Service Award’
edesk-customer-service-award

eDesk Awarded ‘2021 Excellence In Customer Service Award’

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s …

Amazon’s Request a Review: The Ultimate Guide for 2021
amazon-request-a-review

Amazon’s Request a Review: The Ultimate Guide for 2021

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about …

7 Ways an eCommerce Helpdesk Can Boost Your Business
eCommerce Seller Happy

7 Ways an eCommerce Helpdesk Can Boost Your Business

With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such …

What Does Data Tell Us About the Future of eCommerce?
Future of eCommerce

What Does Data Tell Us About the Future of eCommerce?

Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the …

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom
eDesk Launch Smart Inbox

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise …

Learn, Grow and Win Fans For Your eCommerce Business in 2021
eDesk Resolutions Campaign 2021

Learn, Grow and Win Fans For Your eCommerce Business in 2021

2021 has started with a real sense of optimism, not just in our personal lives but for our businesses as well. At eDesk, we have resolved to help the eCommerce community to learn, grow, and win fans – will you join us? We believe that eCommerce brings communities together, connecting customers and sellers through positive …

10 Ways Your eCommerce Brand Can Win in 2021
Ecommerce brand tips

10 Ways Your eCommerce Brand Can Win in 2021

As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny.     Over the coming months, we will blog about what the retail …