eCommerce CRM Software: 7 Of The Best Solutions
eCommerce CRM Software: 7 Of The Best Solutions

eCommerce CRM Software: 7 Of The Best Solutions

Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific …

eDesk Newsdesk – A Weekly eCommerce News Roundup
eDesk Newsdesk October

eDesk Newsdesk – A Weekly eCommerce News Roundup

eDesk Newsdesk is a weekly series where we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way. Week 18: October 15th (2021) As William Shatner successfully blasted into space in a Jeff Bezos rocket this week, Amazon were looking to invest in long-range cargo planes, further …

Shipping: The Most Underrated Aspect of Your Customer Service Strategy
How shipping and customer service intertwine

Shipping: The Most Underrated Aspect of Your Customer Service Strategy

A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think …

How to Sell on the Wish Marketplace 
How to Sell on Wish

How to Sell on the Wish Marketplace 

If you sell products online or are thinking about doing so, you have probably heard of the Wish Marketplace. Having launched in 2010 as a list-creating app, it is now the third-largest online marketplace in the United States and the number one shopping app across 42 different countries. Valued at $8.5bn, Wish is giving other …

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall
eDesk & Aircall

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that …

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall
eDesk & Aircall

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, …

eDesk Appoints New Vice President of Global Marketing
Fiona O'Connor newly appointed Vice President of Global Marketing

eDesk Appoints New Vice President of Global Marketing

eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing …

eDesk Product Update: August 2021
eDesk Update

eDesk Product Update: August 2021

Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus …