Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month …
Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon …
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating. But customer support doesn’t have to be a labour-intensive process. Having a well-defined strategy in place and excellent customer support software is the best way to manage it successfully. Here …
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service. In fact, it’s been this attention to detail and focus on the customer experience that …
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. In fact, research has found that 68% of consumers say they are willing to pay more for products and services from a brand known to offer good …
If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have the right …
Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved …
If you’re an independent artisan, maker or a distributor of handmade or vintage items, you may be considering Etsy as a marketplace to sell your products. Alongside Amazon, eBay, and Walmart, Etsy is one of the most popular online marketplaces. However, Etsy sets itself apart from other ecommerce marketplaces because it specializes in offering only …
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service …
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a …