eDesk Newsdesk: Weekly eCommerce Roundup
eDesk newsdesk

eDesk Newsdesk: Weekly eCommerce Roundup

We spend a lot of time at eDesk keeping on top of what’s new in the eCommerce market and now we’re keeping our community in touch with our industry’s news. In the first of a new weekly series titled ‘eDesk Newsdesk’, we share a round-up of online retail trends, expert perspectives, and the odd chuckle …

7 Ways to Reduce Customer Support Costs in 2021
How to Reduce Customer Support Costs

7 Ways to Reduce Customer Support Costs in 2021

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break …

5 Ways to Get Ready to Sell on Amazon Prime Day 2021
Amazon Prime Day

5 Ways to Get Ready to Sell on Amazon Prime Day 2021

Amazon Prime Day 2021 is less than a week away; is your brand ready to make the most of this two-day shopping extravaganza? For the second year running Amazon are focused on supporting the small and medium-sized businesses that make up 60% of their sales, with $18 billion aimed at helping them to successfully deliver …

How to Save an Hour Per Day on Support Tickets
Save an Hour Per Day on Support Tickets

How to Save an Hour Per Day on Support Tickets

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along …

How to Get Ready for Prime Day 2021 (Even If You Don’t Sell on Amazon)
prime day

How to Get Ready for Prime Day 2021 (Even If You Don’t Sell on Amazon)

This year’s Amazon Prime Day is coming up fast so we’ve put together a seller’s guide to Prime Day 2021 to help you handle the sales rush. When is Prime Day? Kicking off summer, Prime Day 2021 will take place June 21-22 offering Amazon sellers a boost during a typically slow retailing period. Now in its …

4 Ways Sellers Can Prepare For Amazon Prime Day 2021
amazon-prime-day

4 Ways Sellers Can Prepare For Amazon Prime Day 2021

Amazon Prime Day, the two-day global shopping event exclusively for Prime members, will be held on June 21st and 22nd this year. Prime members and those on 30-day free trials, can avail of a series of ‘lightning deals’ over 24 hours with new deals appearing every five minutes. Amazon Prime Day 2020 was its biggest …

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board
Eileen-o-mara

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at …

How to Win the Buy Box on Amazon Prime Day 2021
amazon-prime-day

How to Win the Buy Box on Amazon Prime Day 2021

Amazon has finally confirmed that Prime Day 2021 will revert to its usual date of mid-July. The eCommerce giant said Prime Day 2020 was its biggest sales day ever—even after shifting its date from mid-July to October as a result of the COVID-19 pandemic. Small sellers reaped the rewards, reporting a strong upswing in sales …

The Stats That Underline the Importance of Positive Reviews
stats-reviews-feedback

The Stats That Underline the Importance of Positive Reviews

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A …

How to Transform a Potential Issue into a Positive Review
blog-positive-review

How to Transform a Potential Issue into a Positive Review

A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do …

4 Ways to Delight Customers (and Get Great Reviews)
4-ways-delight-customers

4 Ways to Delight Customers (and Get Great Reviews)

Our latest eCommerce market research has been published and it further underlines just how critical it is for online sellers to improve their positive reviews.  The results are in from our recent Cross Country Report for Online Reviews,  – and there are some surprising findings. Did you know that more Britons shop online weekly than …

Amazon’s Request a Review: The Ultimate Guide for 2021
amazon-request-a-review

Amazon’s Request a Review: The Ultimate Guide for 2021

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about …

10 Expert Ways to Deliver Great Customer Service in 2021
Deliver great customer service

10 Expert Ways to Deliver Great Customer Service in 2021

How to improve customer service should be on every company’s agenda in 2021. Why? Well, because research shows that 93% of customers are likely to make repeat purchases with companies who offer great customer service. With ecommerce sales at a high and retail sales predicted to make a comeback this year, it’s essential for both …