Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
eCommerce customer service can improve your ratings, win you more reviews and boost your sales! Getting it right is hugely important for online sellers!
Help desk software is essential for eCommerce businesses. We take a close look at what help desk software is and how it makes customer service easy!
Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take …
Where better than social media to grab smartphone-savvy consumers’ attention. Here are some top tips to make sure you make some noise this coming Cyber Weekend.
Customers demand instant answers to their questions and the most effective way to deliver this is with live chat. See how chat can transform your customer service and boost your sales!
The 2020 holiday season is a huge opportunity for sellers, but if you’re not prepared it will turn into a nightmare! Watch out for these seven things to avoid!
With over 182 million buyers, eBay is one of the world’s most popular online marketplaces. It provides individuals and businesses of every size with an opportunity to connect with international audiences, but the competition is also pretty stiff. For beginners to succeed, they need to understand the basics and master skills like listing optimization. This …
The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!
A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!