eCommerce CRM Software: 7 Of The Best Solutions
eCommerce CRM Software: 7 Of The Best Solutions

eCommerce CRM Software: 7 Of The Best Solutions

Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific …

eDesk Newsdesk – A Weekly eCommerce News Roundup
eDesk Newsdesk October

eDesk Newsdesk – A Weekly eCommerce News Roundup

eDesk Newsdesk is a weekly series where we share a round-up of online retail trends, expert perspectives, and the odd chuckle or two along the way. Week 18: October 15th (2021) As William Shatner successfully blasted into space in a Jeff Bezos rocket this week, Amazon were looking to invest in long-range cargo planes, further …

Shipping: The Most Underrated Aspect of Your Customer Service Strategy
How shipping and customer service intertwine

Shipping: The Most Underrated Aspect of Your Customer Service Strategy

A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think …

How to Sell on the Wish Marketplace 
How to Sell on Wish

How to Sell on the Wish Marketplace 

If you sell products online or are thinking about doing so, you have probably heard of the Wish Marketplace. Having launched in 2010 as a list-creating app, it is now the third-largest online marketplace in the United States and the number one shopping app across 42 different countries. Valued at $8.5bn, Wish is giving other …

10 Customer Retention Strategies That Work: Get Them and Keep Them!
Customer retention strategies

10 Customer Retention Strategies That Work: Get Them and Keep Them!

Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat …

Keep Customers Coming Back With the Surprise and Delight Technique
Surprise delight technique

Keep Customers Coming Back With the Surprise and Delight Technique

Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I …

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall
eDesk & Aircall

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that …

8 Reasons Why You Should Sell on Walmart Marketplace
Sell on Walmart Marketplace

8 Reasons Why You Should Sell on Walmart Marketplace

Guest post by Ruth Castillo from MerchantSpring Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay, and other sites. That is until Marc Lore took over as CEO of the platform. Walmart has made some significant strategic acquisitions and …

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall
eDesk & Aircall

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, …

12 Customer Service KPIs to Track Support Goals
Customer Service KPIs

12 Customer Service KPIs to Track Support Goals

A famous quote from American retail magnate Sam Walton, founder of Walmart, says: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” This is an excellent illustration of why, as any customer service professional knows, the focus …